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Orders, Delivery and Returns

Order Confirmation

When you place an order we will send you a confirmation email to confirm your order has been accepted.

It is recommended that you print or save this confirmation.  Within this confirmation email we will provide details of your order and the address to which your order will be delivered.  Once your order has been processed we will send an email to confirm this and issue another email when your order is dispatched.

Delivery

A delivery cost will be added to your order at the time of payment.  We charge a rate of £2.99 per order for deliveries within mainland UK.

A higher delivery charge may apply to heavier purchases or orders that are worldwide or out with mainland UK. You will be informed of the rate of this prior to the processing of your order.

Orders should be delivered within 10 working days however we are unable to guarantee this.

If we are unable to complete an order for any reason we will inform you of this by email and offer an alternative product or a full refund.

Cancellations, Returns & Exchanges

You must inform us in writing, by letter or email about your intention to cancel an order or return an item you have received.  

Please be advised that jewellery items may not be returned due to Health and Hygiene Regulations.

If you wish to cancel an order before it has been dispatched you must inform us prior to receiving an email informing you that your order has been dispatched.  Orders will generally be dispatched within 24 hours however this is not guaranteed. We will provide a full refund within 14 days of your notification.

If you wish to cancel an order after it has been dispatched or after you have received it, you are required to notify us within 14 days of receiving confirmation of the order and return it to us within 14 days of cancellation and at your own cost and in original packaging with the invoice we provided.  We recommend that items are returned by recorded delivery.

We recommend that you inspect all items you receive and advise us of any damages to them within 5 working days.  If the goods are faulty we will arrange for a replacement to be issued or offer a full refund with payment within 14 days.  If we do not hear from you within 5 working days then we will assume that your order is satisfactory.

We will provide you with details of our business address so goods can be returned.

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